When the Device Manager window opens, expand DVD/CD-ROM drives. Right-click the Start button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager. Step 2: If your Windows computer recognizes this device well, please change the region code to the right number. You can find our recommended software in the FAQs below. If not, please install the corresponding software first. Step 1: If you want to read, burn, or rip (copy) your CDs and DVDs, please make sure your Windows computer has an available media player software, burning software, or ripping software. * First, please make sure your Windows computer has recognized this device (successful installation), then try the following steps. Reboot your computer and try the device again. Unzip it through WinRAR or 7zip software. Highlight the program and click Uninstall. Press Windows key + x and choose Programs and Features. If you have utilities such as Daemon Tools, PowerISO, ISO Recorder, or similar software installed, remove them.

Virtual drive software, which is used to mount disc images (ISOs) can sometimes cause conflict with physical optical drives. Windows 10 will detect the drive and then reinstall it. There might be multiple entries listed for ATA Channel 0, 1, and PCI IDE Controller uninstall all of them then restart your computer. Expand IDE/ATAPI Controllers then uninstall each of the following: ATA Channel 0, ATA Channel 1, Standard Dual Channel PCI IDE Controller

If the problem is solved, please ignore the next steps 5, 6, and 7.

Windows will detect the drive and then reinstall it.

Reboot your computer and replug the external drive. Fine this DVD/CD-ROM drives or similar name Right-click the Windows Start Button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager If the model you purchased has an extra power supply cord, recommend using it together. Step 2: Remove the USB hub and plug the data cable into your computer directly. Make sure that your system is up to date and that there are no hardware driver updates to install. Step 1: Click Start > Settings > Update & security.

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